Privacy Policy

Goldmen Solution respects your privacy and explains here how we collect, retain, process, share, and transfer your personal data when you use our sites and services. This Policy applies when our sites/services display or link to it.

1. What Personal Data We Collect

• Registration info: name, email, phone, and other data needed to create and maintain an account.
• Transaction & experience info: amounts, merchant info, payment method details, device and technical usage data.
• Optional features: additional info for enhanced or specific services.
• Unbranded services: data from payments without logging in; may be associated with an account later.
• Other interactions: support messages, surveys, and communications.

2. Why We Retain Personal Data

We retain data as required by law, contracts, or for managing our relationship with you, and for a reasonable period thereafter. If your account is closed, we may mask data but retain it as needed to comply with laws.

3. How We Process Personal Data

• Provide and improve services; authenticate access; communicate about your account.
• Manage risk and prevent fraud using device, technical, and geolocation data.
• Marketing (with preferences); personalization using cookies/trackers.
• Provide location-specific features when enabled.
• Comply with laws and respond to requests; handle support queries.

4. Cookies & Tracking

We use cookies and similar technologies to recognize users, personalize experiences, measure performance, and mitigate risk. Manage cookies via your browser settings. See our Cookie Policy for details.

5. Disclosing Personal Data

• Service providers operating at our direction.
• Partner financial institutions and transaction participants (e.g., merchants).
• Other third parties as permitted/required by law (regulators, law enforcement, audits, risk, corporate changes).

We do not share your data with third parties for their marketing without your consent.

6. Access & Control

Subject to Kenya Data Protection and Privacy Law, you may request access, rectification, portability, restriction/objection, or deletion. Contact us at goldmen.solution@gmail.com.

7. Security

We apply administrative, technical, and physical measures (e.g., ISO 27001/PCI DSS practices, encryption, SSL, firewalls, monitoring). You are responsible for keeping your password/account secure.

8. Children

Our services target adults; we do not knowingly collect data from persons under 18.

9. International Transfers

Data may be processed in other countries where we operate or use cloud services, with safeguards to meet this Policy and applicable laws.

10. Updates

We may update this Policy and will publish changes on our website; for major changes, we may provide additional notice.

11. Contact

Data Protection Officer: goldmen.solution@gmail.com