Help & Support

If you're facing issues with airtime purchases or have any concerns, we’re here to help—follow the guide below.

1. Common Issues

• STK Push Timeout / No PIN Prompt: Ensure your phone network is stable and your SIM is inserted correctly.
• Airtime not arriving: Confirm transaction status within your M-Pesa statement or contact our support.
• Wrong phone number entered: If airtime was delivered to the wrong number, it cannot be reversed. Always double-check before paying.

2. How to Reach Us

Please email us at support@goldmen.pages.dev with your MPESA transaction ID and details. We’ll assist you promptly.

3. Business Hours

Though airtime purchases are instant and available 24/7, our support team works Monday–Friday, 8 AM–5 PM EAT.